These conditions shall apply to all sales transactions between Mey Selections (North Highland Products Ltd) and any person, firm or company ("the Purchaser") placing an order with Mey Selections for the manufacture and/or supply of any goods ("the Goods"). Mey Selections by accepting any order for Goods from the Purchaser agrees to sell and the Purchaser agrees to purchase such Goods at the price stated on Mey Selections website or order form and on the sole basis of the terms and conditions of Mey Selections stated herein.
1. PRICE: Prices for Goods include Mey Selections standard packaging and VAT. The price does not include the delivery of the order to the Purchaser. This is an additional cost.
2. SECURE ONLINE PAYMENT: Mey Selections provides a secure payment system by utilising the services of Worldpay for all online payments. Payments can be submitted online using protocol 128 bit SSL (Secure Socket Layer), the strongest commercially available level of encryption. The private data of the Purchaser will be encrypted at all times whilst in transit over the Internet. The Purchaser should see a solid padlock in their browser status bar which indicates that the encryption is taking place. Credit card payments can be made using Visa, Mastercard, Delta, Switch and Solo.
Goods will only be despatched once payment has been received in full.
3. RETENTION OF TITLE: Property in the Goods shall not pass until the full amount has been paid.
4. DELIVERY: Mey Selections will make every effort to despatch orders within 5 working days of receipt. The standard delivery prices listed on the website include a Next Day delivery service within the UK mainland (Monday to Friday only). Delivery to the Scottish Highlands and outside the UK mainland will be between 2-5 days, depending upon the destination. Deliveries outside of the UK Mainland will incur a surplus delivery cost. All international orders will be treated separately.
The carrier will attempt delivery and if the recipient is not at home the carrier will leave a card with written instructions asking them to contact their local depot to arrange a convenient delivery date. The carrier will re-attempt delivery the following day and will once again leave a card if the recipient is not home. It is then the recipient's responsibility to contact the depot and arrange for collection.
Please arrange for a recipient, or their representative, to be at the delivery address to accept the parcel on the date that the Purchaser has specified. If the recipient cannot be in, further instructions can be left for the courier, e.g. deliver next door or leave in garage etc. It is the Purchasers responsibility to ensure that a recipient or representative is present to sign for the delivery. If the delivery is returned to Mey Selections, a re-delivery charge will be charged to the Purchaser.
The Purchaser can contact Mey Selections for an upgraded UK delivery service, (i.e Saturdays). The extra charges will be quoted on request.
Orders for Christmas must be received by Mey Selections NO LATER than Wednesday 19th December 2007.
If the Purchaser would like to track their order delivery they can call the Mail Order Hotline on 0845 121 9945.
5. COMPLAINTS/CUSTOMER SERVICE: The Purchaser should inform Mey Selections immediately of any problems by Telephone +44 (0)845 838 0488, Fax +44 (0)845 838 0490 or Email info@mey-selections.com. Complaints are taken very seriously by Mey Selections and will be dealt with within 5 working days, although most complaints can be corrected within a few hours. Please note that the Purchaser is also welcome to contact Mey Selections on any issue relating to their order on the contact telephone, fax or email listed above. Mey Selections operating hours are from 09:00 GMT to 17:30 GMT, Monday to Friday.
6. DAMAGED GOODS: If the Goods are damaged, the Purchaser should contact Mey Selections within 3 days of receipt of Goods. Damaged Goods must be returned to Mey Selections, C/o Ntouch/RLP Ltd, 4 Fordbrook Business Centre, Marlborough Road, Pewsey, Wiltshire SN9 5NU suitably packaged. Mey Selections will replace or refund the items concerned.
7. SUBSTITUTIONS: Mey Selections reserves the right to substitute items of similar or greater value, if for any reason those listed on the web site are unavailable.
8. REFUND POLICY
The purchaser has the right to cancel within seven days of their contract with Mey Selections, or seven days of receipt of the goods (whichever is the longer). To qualify for a refund, goods must remain unopened and packaging must be undamaged. If the purchaser does choose to cancel their order they should inform Mey Selections immediately by telephone on +44 (0)845 838 0488, Fax +44 (0)845 838 0490 or Email info@mey-selections.com to arrange a refund. They will have their payment returned in full and we ask that any goods are returned to Mey Selections, C/o Ntouch/RLP Ltd, 4 Fordbrook Business Centre, Marlborough Road, Pewsey, Wiltshire SN9 5NU suitably packaged.
9. ALCOHOL – LICENSING ACT 2003: Under the Licensing Act 2003 it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18. We reserve the right to refuse to supply any individual or company.
No persons under 18 years of age may place an order or receive Goods from Mey Selections if the Goods contain alcohol.
10. INSURANCE: Liability insurance is automatically included by Mey Selections on all Goods ordered.
11. FORCE MAJEURE: Mey Selections will exercise every reasonable effort to meet the requested despatch date. Mey Selections shall not, however, be liable for any loss or damage due to delays or failure to ship resulting from any cause beyond its reasonable control, such as but not limited to compliance with laws or regulations, acts of God, acts or omissions of the Purchaser, acts of civil or military authority, judicial action, defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.
12. ONLINE PRESENCE: No warranty is given by Mey Selections that their website will be constantly online or free of defects and errors at any time.
13. PRIVACY POLICY: Mey Selections collects the information provided by the Purchaser at the time of ordering and uses this information lawfully and in accordance with the Data Protection Act 1998. Information is collected by Mey Selections to process the Purchaser's order and also to provide the highest level of customer service possible.
14. JURISDICTION: These terms and conditions shall be governed by and construed in accordance with Scottish Law and the Purchaser hereby agrees to be subject to the jurisdiction of the Scottish Courts.
None of the above terms affect your statutory rights as a consumer.
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